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DEXA Lab Philly

261 Old York Road, Suite 524, Jenkintown, PA 19046

Effective Date: June 10, 2026

IMPORTANT NOTICE REGARDING YOUR HEALTH DATA: DEXA Lab Philly is NOT a “covered entity” under HIPAA and is not legally required to provide a HIPAA Notice of Privacy Practices. We are regulated by the Federal Trade Commission and are subject to the FTC Health Breach Notification Rule (16 C.F.R. Part 318), as updated in 2024. As a voluntary commitment to our clients, we apply privacy and security standards equivalent to those required of HIPAA-covered entities. This Privacy Policy explains both our legal obligations and our voluntary commitments in detail. Please read it carefully.

1. Introduction

DEXA Lab Philly (“DEXA Lab Philly,” “we,” “us,” or “our”) is a trade name of Spartan Kismet LLC, a New Jersey limited liability company. We operate a body composition scanning and wellness diagnostics facility located at 261 Old York Road, Suite 524, Jenkintown, PA 19046.

1.1 Regulatory Status

We are not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). A covered entity must be a healthcare provider that transmits health information electronically in connection with standard HIPAA transactions (such as insurance billing), a health plan, or a healthcare clearinghouse. Because we do not bill health insurance, do not operate a health plan, and do not function as a clearinghouse, HIPAA’s mandatory requirements do not apply to us as a matter of law.

This means that clients cannot file a HIPAA complaint with the U.S. Department of Health and Human Services Office for Civil Rights (“OCR”) regarding our data practices. Our primary regulatory authority is the Federal Trade Commission (“FTC”), and we are subject to the FTC Act and the FTC Health Breach Notification Rule, 16 C.F.R. Part 318, as updated in 2024.

Although we are not legally required to comply with HIPAA, we voluntarily apply equivalent privacy and security standards as a matter of professional responsibility and our commitment to protecting your sensitive health information. Those voluntary commitments are detailed in Section 6.

1.2 Scope of This Policy

This Privacy Policy describes how we collect, use, store, share, and protect your personal information and sensitive health data when you:

  • Visit our facility for a DEXA (Dual-Energy X-ray Absorptiometry) body composition scan, VO2 Max test, Resting Metabolic Rate (RMR) test, or any other service we offer;
  • Receive your scan results via email (as a PDF report) or access them through our mobile application or web portal;
  • Book an appointment through our website or online booking system;
  • Receive marketing communications from us, including text messages (SMS/MMS) and emails;
  • Interact with our website, social media pages, or any other digital platform we operate; or
  • Otherwise provide us with your personal information.

By using our services, visiting our facility, booking an appointment, or providing us with your information, you acknowledge that you have read and understand this Privacy Policy.

2. Information We Collect

2.1 Personal Identification Information

We collect the following personal information directly from you:

  • Full name, date of birth, biological sex, and gender identity (if provided);
  • Mailing address, email address, and telephone number(s);
  • Emergency contact information;
  • Payment and billing information (credit/debit card number, billing address). Note: Payment card data is processed by our third-party payment processor and is not stored on our systems;
  • Government-issued identification (if required for verification purposes);
  • Photographs (if taken for body composition tracking purposes). Photographs are collected only with your affirmative written consent, are stored in access-controlled systems, are subject to the same retention schedule as your other health data, and will not be shared with any third party without your separate written consent.

2.2 Health and Body Composition Data

As a health and wellness diagnostics provider, we collect sensitive health-related information, including but not limited to:

  • DEXA scan results, including total body composition analysis (bone mineral density, lean mass, fat mass, visceral adipose tissue, body fat percentage, regional body composition data, and related metrics);
  • VO2 Max cardiopulmonary exercise testing results;
  • Resting Metabolic Rate (RMR) measurements;
  • Health history and intake questionnaire responses (including current medications, injuries, surgical history, pregnancy status, implanted medical devices, and known medical conditions);
  • Height, weight, age, and other biometric measurements taken at the time of your visit;
  • Trend data and historical scan results across multiple visits;
  • Any notes, observations, or annotations made by our staff regarding your scan or results.

DEXA Lab Philly does not use photographs, biometric measurements, or scan data for the purpose of unique automated facial recognition, identity verification, or biometric identification under state biometric privacy statutes. We do not apply software or services that extract facial geometry, skeletal vectors, anatomical landmarks, or other biometric identifiers from your photographs or scans for the purpose of identifying or verifying an individual, and we do not provide such data to any third party for those purposes.

2.3 Technical and Device Information

When you visit our website, use our booking platform, or access our mobile application or web portal, we may automatically collect:

  • IP address, browser type and version, operating system, and device identifiers;
  • Pages visited, time spent on pages, referring URLs, and click-stream data;
  • Cookies, pixel tags, and similar tracking technologies (see Section 9);
  • Geolocation data (approximate, based on IP address);
  • App usage data, login timestamps, and session duration.

2.4 Communications Data

We retain records of:

  • Emails and text messages sent to you and received from you;
  • Appointment confirmations, reminders, and follow-up communications;
  • Customer service inquiries and complaint records;
  • Survey responses, reviews, or testimonials you provide;
  • Marketing communication opt-in and opt-out records, including timestamps and method of consent.

3. How We Collect Your Information

  • In person: Directly from you when you fill out intake forms, health questionnaires, waivers, or consent forms at our facility.
  • During appointments: During your DEXA scan or other testing appointment.
  • Online booking: Through our online booking platform (powered by GoHighLevel or a similar scheduling tool embedded on our website).
  • Marketing opt-in: When you sign up for promotional offers, newsletters, or text message alerts.
  • Automatically: Through cookies, analytics tools, and server logs when you browse our website or use our app.
  • Third-party platforms: From our CRM platform (GoHighLevel), payment processors, email service providers, and other technology vendors that support our operations.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Service Delivery

  • To perform DEXA scans and other diagnostic tests;
  • To generate, store, and deliver your body composition reports (via email as an encrypted PDF and/or through our client-facing app or web portal);
  • To maintain your client record and track results over time;
  • To schedule, confirm, and manage your appointments.

4.2 Communication

  • To send appointment confirmations, reminders, and follow-ups via email, text message (SMS/MMS), or phone;
  • To respond to your inquiries and provide customer support;
  • To send marketing and promotional communications (with your prior express written consent; see Section 8).

4.3 Operations and Improvement

  • To manage our CRM records and client database (hosted on GoHighLevel);
  • To analyze usage patterns and improve our services, website, and client experience;
  • To process payments and manage billing;
  • To comply with legal, regulatory, and professional obligations.

4.4 Safety and Screening

  • To screen for contraindications to DEXA scanning (e.g., pregnancy, recent barium or nuclear medicine procedures, certain implanted devices) using health intake questionnaire data;
  • To ensure the physical safety of clients and staff during testing procedures.

5. How We Share Your Information

We do not sell your personal information or sensitive health data. We may share your information in the following limited circumstances:

5.1 Service Providers and Technology Vendors

We use third-party vendors to operate our business. These vendors may have access to your personal information solely to perform services on our behalf and are contractually prohibited from using it for any other purpose. Our key service providers include:

  • CRM & Marketing Platform: GoHighLevel (CRM, marketing automation, booking, and client communications). We maintain a data processing agreement with GoHighLevel requiring it to protect your data in accordance with applicable law and our privacy commitments.
  • Email Service: Email delivery services used to send your scan results as encrypted PDF attachments and marketing emails. See Section 7.3 for our specific email security standards.
  • Client Results App/Portal: The application or web portal through which you can log in and view your scan results and history.
  • Payment Processing: Third-party payment processors that handle credit/debit card transactions on PCI-DSS compliant systems. We do not store full card numbers on our systems.
  • Cloud Infrastructure: Cloud hosting and data storage providers that host our systems and databases.
  • Website Analytics and Advertising Platforms: Tools such as Google Analytics and Meta Pixel that help us understand website traffic and advertising performance. We take specific technical steps to limit these tools’ access to sensitive data. See Section 9 for a full description of our practices and the limitations of those measures.

5.2 Legal and Regulatory Disclosures

We may disclose your information if required by law, regulation, court order, or governmental request, including but not limited to:

  • Compliance with federal, state, or local laws (including the FTC Health Breach Notification Rule, the Pennsylvania Breach of Personal Information Notification Act, and applicable consumer protection statutes);
  • Responses to subpoenas, court orders, or administrative requests;
  • Reporting to public health authorities when required by law;
  • Protection of our legal rights, safety, or property, or the rights, safety, or property of others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information and health data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy and applicable law. We will notify you of any such transfer before your data is subject to a materially different privacy policy.

5.4 With Your Consent

We may share your information with other parties when you provide explicit, written consent (e.g., releasing scan results to your physician, personal trainer, or nutritionist at your request).

5.5 De-Identified and Aggregated Data

We do not currently use, sell, license, or share de-identified or aggregated versions of your health or body composition data for research, benchmarking, publication, or commercial purposes. If this practice changes in the future, we will update this Privacy Policy and seek your affirmative written consent before your data is used in any such manner.

6. Our Privacy Framework: Applicable Laws and Voluntary Commitments

6.1 Our Regulatory Status

As described in Section 1.1, DEXA Lab Philly is not a HIPAA-covered entity and is not legally required to issue a HIPAA Notice of Privacy Practices. We are regulated by the Federal Trade Commission under Section 5 of the FTC Act (15 U.S.C. § 45) and the FTC Health Breach Notification Rule, 16 C.F.R. Part 318, as amended.

We believe transparency about our regulatory status is essential. Some body composition and wellness facilities invoke HIPAA protections without establishing that they are legally subject to the law. We will not do that. Instead, we describe below (a) the laws that actually apply to us, and (b) the voluntary standards we have adopted that go beyond what is legally required.

6.2 FTC Health Breach Notification Rule — Current Scope and Obligations

The FTC Health Breach Notification Rule (16 C.F.R. Part 318), as significantly updated and expanded by the FTC in 2024, applies to us as a vendor of “personal health records” — electronic records of identifiable health information that can be drawn from multiple sources and that are managed, shared, or controlled by or primarily for the individual. We believe our client records, including DEXA scan results, biometric data, and health history, meet this definition.

Consistent with current FTC guidance, we do not apply a “harm threshold” to determine whether a breach has occurred or whether you must be notified. We do not self-assess whether an incident poses a significant risk of financial, reputational, or other harm to you as a precondition to treating it as a breach or to providing notification. Any unauthorized acquisition of, access to, or disclosure of your identifiable health information is treated as a breach of security under the Rule, and an unauthorized disclosure of identifiable health information to a third-party advertising network, analytics provider, data broker, or similar platform — including through cookies, tracking pixels, software development kits (SDKs), or comparable technologies — is a breach of security regardless of our assessment of the resulting risk of harm. We treat a “breach of security” under the Rule as including, without limitation:

  • Unauthorized acquisition of unsecured personal health record data by an external party (e.g., a data theft or cyberattack);
  • Unauthorized access to personal health record data by our own workforce members or contractors;
  • Unauthorized disclosure of personal health record data to any third party — including disclosure through tracking technologies, advertising pixels, data brokers, or other platforms — that occurs without the affirmative authorization of the individual. The FTC has explicitly stated that sharing health data via tracking pixels or similar technologies with advertising platforms, without prior affirmative authorization from the individual, constitutes a breach of security under the Rule.

To file a complaint about our data practices, you may contact the Federal Trade Commission at www.ftc.gov/complaint or call 1-877-FTC-HELP (1-877-382-4357).

6.3 Voluntary Privacy Commitments (HIPAA-Equivalent Standards)

Although HIPAA does not legally bind us, we voluntarily commit to the following standards, which are equivalent to or more protective than HIPAA’s Privacy and Security Rules:

  • We collect and use your health data only to the minimum extent necessary to provide our services and meet our legal obligations;
  • We maintain data processing agreements (equivalent to HIPAA Business Associate Agreements) with all vendors who access your health data;
  • We implement administrative, technical, and physical safeguards equivalent to those required by the HIPAA Security Rule (45 C.F.R. Part 164, Subpart C) to protect electronic health data;
  • We train our staff on privacy and data security practices;
  • We maintain audit logs of access to electronic health data;
  • We conduct periodic risk assessments of our information systems.

6.4 How We May Use and Disclose Your Health Data

We use and disclose your health data for the following purposes without requiring your separate written consent:

  • Service Delivery: To perform DEXA scans and other tests, generate results reports, and deliver those results to you via email (encrypted PDF) or through our client portal/app.
  • Billing: To process payment for services. If a third party (such as an employer wellness program) is paying for your services, we may share relevant health data with that party only to the extent necessary to obtain payment, and only with your knowledge.
  • Internal Operations: For quality improvement, staff training, compliance, business planning, and customer service, using the minimum data necessary for each purpose.
  • Appointment Reminders: To send you appointment reminders via text message, email, or phone call.
  • Health-Related Communications: To contact you about health-related benefits, services, or alternatives that may be of interest to you, consistent with your marketing preferences.
  • Legal Compliance: When required by federal, state, or local law.
  • Safety: To avert a serious and imminent threat to your health or safety, or to the health or safety of others.

6.5 Disclosures Requiring Your Written Consent

We will obtain your written consent before using or disclosing your health data for purposes other than those described above, including:

  • Sharing your data with your physician, trainer, nutritionist, or any other third party at your request;
  • Any marketing use beyond appointment reminders and health-related service communications;
  • Any research, academic, or commercial use of your identifiable data;
  • Sale of your health data (we do not sell health data under any circumstances).

You may revoke any written consent at any time by contacting our Privacy Officer. Revocation is not retroactive and does not affect actions we have already taken in reliance on your consent.

6.6 Your Rights Regarding Your Health Data

As a voluntary commitment, we extend to our clients the following rights, modeled on those required by HIPAA for covered entities. These are voluntary commitments, not legally mandated rights under HIPAA. To exercise any of these rights, contact our Privacy Officer (Section 6.7).

  • Right to Access: You may request to inspect and obtain a copy of your health data maintained by us. We will provide copies in the format you request if reasonably producible (e.g., electronic PDF). We may charge a reasonable, cost-based fee for copies.
  • Right to Correct: You may request that we correct your health data if you believe it is inaccurate or incomplete. We may decline this request if we disagree with the proposed correction and will provide a written explanation.
  • Right to an Accounting of Disclosures: You may request a record of disclosures of your health data that we have made to third parties other than for service delivery, billing, and internal operations, or disclosures made with your authorization.
  • Right to Request Confidential Communications: You may request that we communicate with you at a specific address, phone number, or by a particular method (e.g., email only, no text messages). We will accommodate reasonable requests.
  • Right to Request Restrictions: You may request that we restrict certain uses or disclosures of your health data. We are not obligated to agree to all restriction requests, but if we do agree, we will honor the restriction.
  • Right to Breach Notification: You have the right to receive notification if we discover a breach of your personal health record data, as described in Section 6.2.
  • Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us (contact information in Section 6.7) or with the Federal Trade Commission at www.ftc.gov/complaint. We will not retaliate against you for filing a complaint.

6.7 Our Privacy Officer

To exercise any of these rights, or for questions about our privacy practices, contact our Privacy Officer:

Privacy Officer

DEXA Lab Philly (Spartan Kismet LLC)

261 Old York Road, Suite 524

Jenkintown, PA 19046

Email: privacy@dexalabphilly.com

Phone: +1 213-447-6112

7. Data Storage, Security, and Retention

7.1 Where Your Data Is Stored

Your personal information and health data are stored across the following systems:

  • CRM System: GoHighLevel, a cloud-hosted platform that stores your contact information, appointment history, communication records, and marketing preferences.
  • Email Systems: Secure email systems used to transmit your scan results. See Section 7.3 for our specific email security standards.
  • Client Results App/Portal: The mobile application or web portal through which you can log in and view your results. Your credentials are encrypted and your session is secured via HTTPS/TLS.
  • Internal File Storage: Internal file storage systems where scan data, intake forms, and administrative records are maintained.
  • Payment Processor: Our payment processor’s PCI-DSS compliant systems for transaction records.

7.2 Security Measures

We implement administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of data in transit (TLS 1.2 or higher) and at rest where technically feasible;
  • Role-based access controls limiting staff access to health data on a need-to-know basis;
  • Periodic security assessments of our systems and third-party vendors;
  • Staff training on privacy and data security practices;
  • Physical security measures at our facility (locked file cabinets, restricted access areas, monitored premises);
  • Data processing agreements with all vendors who process or store health data on our behalf;
  • Audit logging of access to electronic health data.

7.3 Email Delivery of Scan Results

We deliver your scan results by email as PDF attachments. Because standard email is not inherently secure, we apply the following specific controls for result delivery:

  • Transport-layer encryption: Outbound email is transmitted using TLS encryption where supported by your email provider. We will not knowingly send result emails over unencrypted connections.
  • Document-level protection: Result PDFs are protected with a unique password. That password is delivered to you through a separate communication channel (for example, by text message to your registered mobile number, or provided to you in person at your appointment), so that interception of the email alone does not expose your results.
  • Your responsibility: Once delivered to your email account, your results are subject to the security controls of your own email provider and device. We recommend that you download and store your results in a secure location and not forward them from an unencrypted email account.
  • Alternative delivery: If you prefer to receive your results exclusively through our secure client portal rather than by email, please notify our Privacy Officer or indicate this preference at the time of your appointment.

7.4 Data Retention

We retain your information for the following periods:

  • Health and body composition data: Retained for a minimum of seven (7) years from the date of your last visit, or longer if required by applicable law or regulation.
  • Personal identification information: Retained for as long as you maintain an active client relationship with us, plus seven (7) years after your last interaction.
  • Billing and payment records: Retained for the duration required by applicable tax and financial regulations (generally seven years).
  • Marketing communication records: Retained until you opt out, at which point we will cease marketing communications within 10 business days for email and immediately for text messages. Records of your consent and opt-out are retained permanently for compliance purposes.
  • Photographs: Retained for the same period as your health and body composition data and deleted upon your written request, subject to any legal retention obligations.
  • Website and analytics data: Retained in accordance with our website analytics provider’s data retention settings (typically 14-26 months for Google Analytics).

8. Marketing Communications: Text Messages and Emails

We take your communication preferences seriously and comply with all applicable laws governing marketing communications.

8.1 Text Messages (SMS/MMS)

We may send you text messages for two purposes:

  • Transactional Messages: Appointment confirmations, reminders, and follow-ups. These are transactional messages related to services you have requested and do not require separate marketing consent.
  • Marketing Messages: Promotional offers, discounts, new service announcements, and other marketing content. We will only send you marketing text messages if you have provided your prior express written consent as required by the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227.

Your consent to receive marketing text messages is not a condition of purchasing any services from us. You may opt out of marketing text messages at any time by replying STOP to any message. Standard message and data rates may apply. Message frequency varies.

8.2 Email Marketing

We may send you promotional emails if you have opted in to receive them. All marketing emails comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.) and include:

  • A clear identification of the message as an advertisement or solicitation (where applicable);
  • Our valid physical mailing address;
  • A clear and conspicuous mechanism to opt out of future marketing emails;
  • Processing of opt-out requests within 10 business days.

Transactional emails (appointment confirmations, scan results, account notifications) are not marketing communications and will continue to be sent regardless of your marketing email preferences.

8.3 GoHighLevel, Marketing Automation, and Data Security Considerations

Our marketing communications are managed through GoHighLevel, a cloud-based CRM and marketing automation platform. GoHighLevel stores your contact information, communication preferences, opt-in/opt-out status, and communication history. We maintain a data processing agreement with GoHighLevel requiring it to protect your data in accordance with applicable law.

GoHighLevel’s own privacy policy governs its internal data handling practices; however, we remain responsible for the data we entrust to them and require them to safeguard it accordingly.

9. Cookies, Tracking Technologies, and Online Analytics

Our website uses cookies and similar tracking technologies to:

  • Enable core website functionality (session management, booking system);
  • Analyze website traffic and user behavior (via Google Analytics or similar tools);
  • Deliver targeted advertising and measure advertising effectiveness (via Meta Pixel, Google Ads, or similar platforms);
  • Remember your preferences and improve your experience.

You can control cookies through your browser settings. Disabling cookies may affect website functionality, including the ability to book appointments online.

9.1 Analytics and Advertising Platforms: Health Data Safeguards and Limitations

We are aware that the FTC has explicitly identified the sharing of health data with advertising platforms via tracking pixels — without affirmative user authorization — as a breach of security under the Health Breach Notification Rule (see Section 6.2). Consistent with that position, we take the following steps to prevent your health data from reaching advertising or analytics platforms:

  • We do not pass scan results, health history, diagnostic data, or any data collected through our intake forms or client portal to any analytics or advertising platform;
  • We configure our tracking tools to use restricted data processing modes where available and to exclude sensitive form fields from data capture;
  • Appointment confirmation pages, client login pages, and client portal pages are not tracked by advertising pixels.

We periodically review our use of tracking technologies to assess whether they create risks to your privacy. If we determine that a particular tool cannot be configured in a manner consistent with our privacy commitments, we will discontinue its use on sensitive pages.

10. Your Rights Under Applicable State Law

Your rights regarding personal data vary depending on your state of residence. This section describes your rights under Pennsylvania law and addresses the rights of residents of states with comprehensive consumer privacy laws — including New Jersey and Delaware — whose data may be subject to their home-state privacy statutes. Where a comprehensive state privacy law applies to our processing of your personal data, the rights described below are statutory mandates that we honor in strict accordance with that state’s legal framework, and not merely voluntary commitments. We separately extend certain voluntary protections to all clients, regardless of residence, as described in Section 10.5; those voluntary commitments supplement, and do not limit, any statutory rights you hold under the law of your state of residence.

10.1 Pennsylvania — Breach of Personal Information Notification Act

Under 73 Pa. Stat. § 2303, if we discover a breach of your unencrypted, computerized personal information (defined as your name in combination with your Social Security number, driver’s license number, or financial account number), we will notify you without unreasonable delay. We will also notify the Pennsylvania Attorney General if the breach affects more than 500 Pennsylvania residents.

10.2 Pennsylvania — Wiretapping and Electronic Surveillance Control Act

Pennsylvania is a two-party consent state for recording of oral, wire, and electronic communications (18 Pa.C.S. § 5704). We do not record telephone calls without your knowledge and consent. If we implement call recording in the future, we will obtain your consent before recording.

10.3 New Jersey Residents — New Jersey Data Protection Act

The New Jersey Data Protection Act (P.L. 2023, c. 266) (the “NJDPA,” also referred to as the New Jersey Privacy Act), effective January 15, 2025, grants residents of New Jersey specific statutory rights with respect to their personal data. Our connection to New Jersey is substantial: DEXA Lab Philly is a trade name of Spartan Kismet LLC, a limited liability company organized under the laws of the State of New Jersey, and our facility in Jenkintown, Pennsylvania sits immediately across the state line and is routinely used by New Jersey residents, including daily commuters. For these reasons, we recognize that our processing of personal data may fall within the scope of the NJDPA, and that New Jersey residents who are our clients hold statutory rights under the NJDPA regardless of where the service is performed. Where the NJDPA applies, we honor these rights as legal obligations, in strict accordance with the statute and its implementing regulations, and not as discretionary or voluntary perks.

Where the NJDPA applies to our processing, the following are statutory rights that we honor as legal mandates, in strict accordance with the NJDPA — not voluntary perks. In addition, and as a matter of caution and respect for our clients’ privacy, we extend the same rights to all New Jersey residents who are our clients even where a statutory threshold may not be met in a particular case:

  • Right to Confirm and Access: You may request confirmation of whether we process your personal data and obtain a copy of that data.
  • Right to Correct: You may request correction of inaccurate personal data.
  • Right to Delete: You may request deletion of personal data you have provided to us, subject to mandatory retention periods described in Section 7.4.
  • Right to Data Portability: You may request a copy of your personal data in a portable, readily usable format.
  • Right to Opt Out: You may opt out of: (a) targeted advertising; (b) the sale of personal data (we do not sell personal data); and (c) profiling used to produce decisions with legal or similarly significant effects concerning you.

To exercise these rights, New Jersey residents may contact our Privacy Officer (Section 6.7). We will respond to verified requests within 45 days of receipt. Where reasonably necessary, we may extend our response period by an additional 45 days and will notify you of any such extension. If we decline a request, we will provide a written explanation. You may appeal a denial by resubmitting your request in writing marked “Appeal” to our Privacy Officer, and unresolved appeals may be directed to the New Jersey Division of Consumer Affairs.

10.4 Delaware and Other State Residents

The Delaware Personal Data Privacy Act (Del. Code tit. 6, Ch. 35C) (“DPDPA”), effective January 1, 2025, grants Delaware residents rights substantially similar to those described in Section 10.3 for New Jersey residents, including rights of access, correction, deletion, data portability, and opt-out from targeted advertising and data sales. We voluntarily commit to honoring these rights for Delaware residents who are our clients.

As comprehensive consumer privacy laws continue to be enacted and updated across the United States, we will update this Policy and our internal practices to honor the statutory rights of residents of additional states. Residents of any state with a comprehensive consumer privacy law who wish to exercise rights under that law may contact our Privacy Officer; we will make reasonable efforts to respond in a manner consistent with applicable requirements.

10.5 Voluntary Data Deletion Commitment for All Clients

Pennsylvania does not currently have a comprehensive consumer privacy statute granting a general right to deletion of personal data. Accordingly, no statutory deletion right applies under Pennsylvania law at this time.

However, as a voluntary commitment to all of our clients regardless of state of residence, you may contact our Privacy Officer to request deletion of personal information we hold about you. We will honor such requests within 30 days where legally permissible, subject to the following limitations:

  • Health and body composition data is subject to a mandatory minimum seven-year retention period (Section 7.4) and cannot be deleted on request during that period;
  • Billing and payment records must be retained for tax and financial compliance purposes;
  • Marketing consent and opt-out records are retained permanently to document compliance with TCPA and CAN-SPAM requirements.

11. Children’s Privacy

Our services are generally intended for individuals aged 18 and older. We do not knowingly collect personal information from children under the age of 13 without verified parental consent. If a minor between the ages of 13 and 17 wishes to use our services, a parent or legal guardian must provide consent, be present during the appointment, and sign all required intake and consent forms.

If we learn that we have collected personal information from a child under 13 without proper parental consent, we will promptly delete that information. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Third-Party Links and Services

Our website and communications may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party service you access through our website or communications. We are not responsible for the data practices of third parties.

13. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) feature. There is currently no uniform standard for responding to DNT signals. We do not currently respond to DNT signals, but we will update this policy if a standard is adopted.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by posting the updated policy on our website with a revised effective date, and, where required by law or where the changes affect how we use your health data, we will provide you with direct notice via email or in-person notice at our facility.

Your continued use of our services after such changes constitutes acceptance of the updated policy. If you do not agree to the updated policy, you should discontinue use of our services and contact our Privacy Officer to exercise any applicable rights regarding your existing data.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

261 Old York Road, Suite 524

Jenkintown, PA 19046

Email: privacy@dexalabphilly.com

Phone: +1 213-447-6112

Website: www.dexalabphilly.com